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Support
What can we help you with?
Commercial Sales Support
Contact us for expert advice and personalized assistance to create exceptional coffee experiences.
Commercial Service Request
Submit your request for service or repairs to keep your commercial espresso machine running smoothly.
Home Machine Service Drop Off
Keep your home espresso machine in top shape. All that you need to know.
Customer Support
Get support and answers to your questions about orders or general inquiries.
Parts Request
Looking for spare parts for your coffee machine? Email us with your request today.
Genius Service Network Sign Up
Interested in becoming a service repair centre? Fill out our Service Network inquiry form.
Machines we serve
Commercial Machines
Astoria, Astra, Aurora, Azykoyen, Bezzera, Brasilia, Bunn, Caramali, Cimbali, Conti, ECM, Elektra, Expobar, Faema, Fiorenzato, Futurmat, Gaggia, GrimacI, Isomac, La Marzocco, La Pavoni, La Scala, Nuova Simonelli, Pasquini, Rancilio, Reneka, San Marco, Spaziale, Synesso, Unic, VBM Domobar, VFA, Wega.
Home Machines
Ascaso, Bodum Granos, Delonghi, ECM Giotto/Cellini/Botticelli, Estro, Faema Family, Francis! Francis!, Gaggia, Innova, Krups, La Pavoni Lever, La Pavoni Pisa, Lusso, La Pavoni, Mokita, Olympia Express, Pasquini Livia, Quickmill, Rancilio, Riviera, Saeco, Starbucks Barista, Solis.
Visit us
GET EXPERT ADVICE IN PERSON
Genius Coffee
Vancouver
5608 Hastings St,
Burnaby, BC V5B 1R4
Ph: +1 (604) 298 9600
Toll Free: +1 (855) 292 2233
MON - FRI 9:00am - 5:30pm
SAT & SUN CLOSED
Genius Coffee
Toronto
116 Geary Ave #107B,
Toronto, ON M6H 4H1
Ph: +1 (416) 531-5553
Toll Free: +1 (855) 292 2233
BY APPOINTMENT ONLY
NO HOME REPAIRS
Genius Coffee
New York
99 Grand St Unit 19, Moonachie,
NJ 07074, United States
Ph: +1 551-372-7264
Toll Free: +1 (855) 292 2233
BY VIRTUAL APPOINTMENT FOR NOW
NO HOME REPAIRS
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We take pride in our quality, service and technical expertise
CUSTOMER LOVE
Kathleen Ferguson
Excellent experience with Genius. They diagnosed the problem and repaired my DeLonghi PrimaDonna machine. They did exactly what they said they were going to do, did it on the timeline they predicted and for what they quoted. Communication was clear and the staff were friendly and helpful. They shipped it back to me for a reasonable price. Happy to have the machine back. Highly recommend this company.
Kelly
Clear, open, and friendly(!) communication throughout. I was given an estimate with an in-depth explanation of the anticipated repair and associated costs. The work was completed ahead of schedule and to the highest standard. When I say the machine is now better than new, I mean it: shots of espresso taste the same, but the coffee has gone from “fine” to *incredibly good.* Genius Coffee N’ Espresso stand by their repairs with a 3 month warranty on the work.
Sachin Agrawal
Fantastic group of people that truly know their craft. I have an older machine that unfortunately doesn't have parts available anymore. Despite this, the team at Genius Coffee spent time with me and helped me diagnose the issues. They spent lots of time explaining the way the machine works, communicating technical details and inspected the machine. In the end, I just needed to replace a broken o-ring. The part was a couple of bucks. They invested lots of time in helping me, so while they didn't make money on this transaction, they've won a customer for life!!! I couldn't recommend this place more. Team of truly helpful and knowledgeable people. Excellent communication and customer service.
Brian Kabaluk
Excellent customer service and product knowledge. Would recommend Genius to anyone looking parts or new products
Brian Chodoroff
I ordered a hard to find part (Breville BES870 Pressure Gauge) at a great price with reasonable shipping cost. Easy ordering and tracking. It arrived (to US address) quickly, well packaged (by Irma) and as advertised
James Lee
Staff was knowledgeable and helpful
A A
My experience with this place is always great. I love the kind welcoming and taste of their coffee. They sell high end coffee equipments. ☕️
Murray Thomson
Helpful, responsive, pleasant service. Machine repair queue is long but that’s not a fault of Genius; it’s long at every place I called. Strongly recommend
Daniel Alimohd
Stopped by to pick up a small replacement part for my espresso machine. Staff were friendly and helped locate the part over the phone and reserved it for pickup. The store has all the essential equipment and accessories for your espresso needs. Check it out!
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