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Residential Service Request
Expert Advice for Exceptional Coffee Experiences
Keep Your Home Espresso Machine in Top Shape
At Genius Equipment, we’re here to help you keep your home espresso machine running smoothly. Here's what you need to know about our service process:
For Machines Not Covered by Warranty:
- Deposit: A non-refundable deposit of $135 is required to diagnose your machine.
- Diagnosis Time: It may take 2 to 3 weeks to diagnose your machine.
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Approval Process:
- If estimated repairs are under $350, we will proceed without contacting you for approval.
- If the estimate is over $350, we will email you the Cost Approval Proposal (CAP) for your approval before proceeding with repairs.
How to Send Your Machine for Service:
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Drop Off: Bring your machine to our Vancouver location:
Genius Coffee Vancouver
5608 Hastings St,
Burnaby, BC V5B 1R4
Hours: Monday to Friday, 9 AM to 5:30 PM - Ship: You can also ship your machine to us, and we’ll ship it back once the service is complete.
For Warranty Service:
Please contact your supplier directly to open a warranty ticket and follow their process.
We’re here to make sure your espresso machine stays in great working order!
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We take pride in our quality, service and technical expertise
CUSTOMER LOVE
Kathleen Ferguson
Excellent experience with Genius. They diagnosed the problem and repaired my DeLonghi PrimaDonna machine. They did exactly what they said they were going to do, did it on the timeline they predicted and for what they quoted. Communication was clear and the staff were friendly and helpful. They shipped it back to me for a reasonable price. Happy to have the machine back. Highly recommend this company.
Kelly
Clear, open, and friendly(!) communication throughout. I was given an estimate with an in-depth explanation of the anticipated repair and associated costs. The work was completed ahead of schedule and to the highest standard. When I say the machine is now better than new, I mean it: shots of espresso taste the same, but the coffee has gone from “fine” to *incredibly good.* Genius Coffee N’ Espresso stand by their repairs with a 3 month warranty on the work.
Sachin Agrawal
Fantastic group of people that truly know their craft. I have an older machine that unfortunately doesn't have parts available anymore. Despite this, the team at Genius Coffee spent time with me and helped me diagnose the issues. They spent lots of time explaining the way the machine works, communicating technical details and inspected the machine. In the end, I just needed to replace a broken o-ring. The part was a couple of bucks. They invested lots of time in helping me, so while they didn't make money on this transaction, they've won a customer for life!!! I couldn't recommend this place more. Team of truly helpful and knowledgeable people. Excellent communication and customer service.
Brian Kabaluk
Excellent customer service and product knowledge. Would recommend Genius to anyone looking parts or new products
Brian Chodoroff
I ordered a hard to find part (Breville BES870 Pressure Gauge) at a great price with reasonable shipping cost. Easy ordering and tracking. It arrived (to US address) quickly, well packaged (by Irma) and as advertised
James Lee
Staff was knowledgeable and helpful
A A
My experience with this place is always great. I love the kind welcoming and taste of their coffee. They sell high end coffee equipments. ☕️
Murray Thomson
Helpful, responsive, pleasant service. Machine repair queue is long but that’s not a fault of Genius; it’s long at every place I called. Strongly recommend
Daniel Alimohd
Stopped by to pick up a small replacement part for my espresso machine. Staff were friendly and helped locate the part over the phone and reserved it for pickup. The store has all the essential equipment and accessories for your espresso needs. Check it out!
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