Dear Friends,
As a community-orientated company, we are keeping a close look at the Corona outbreak. Our priority is the health of our staff and customers.
First, we have increased the frequency of cleaning high-touch areas. We have enhanced our standard procedures for hygiene, handwashing and sanitation. We keep checking daily news from the WHO and Canadian Health Agency. We are taking action as new rules and finds come out.
As a business, we are here to help our fellow partners, the coffee people. The pandemic is a hazard to global health and is threatening the livelihoods of businesses. As we wait for the Coronavirus impact to subside, there are some things Coffee business can do to ride out the wave.
Proper strategy and planning will pull us out of this unique situation. Using online tools and partnering up with other companies, is the right recovery. As a businessman, I can help by putting up some recommendations and show my views.
1Understand your inventory is cash. Converting your existing inventory to money is a top priority. Online purchases are spiking. Using a delivery service and pushing your online shopping is the way to go. For example, restaurants in Toronto are sending ingredients of their dishes for delivery.
2. Know the crisis will end, and keep your foot on the accelerator. Any sales not made during the time to recovery will most certainly be lost. Continued online promotion is more important than ever, and it is essential that your brand and products are visible online on your website and/or linked to other sites. By going "dark," merchants risk courting brand irrelevance, which they may not recover.
3. Communicate with your customers excessively.
4. Clean up and catch up. Newton first thought of the theory of gravity during quarantine in 1665.
It is time to show your generous side, because it is not all about money. Having time to help is a terrific opportunity to show the world that you are more than a business, but rather a real part of their community. Create a promotion or offer what helps relieve some of the strain that many people are facing now.
Stay safe, stay home, and stay caffeinated.
We take pride in our quality, service and technical expertise
Kathleen Ferguson
Excellent experience with Genius. They diagnosed the problem and repaired my DeLonghi PrimaDonna machine. They did exactly what they said they were going to do, did it on the timeline they predicted and for what they quoted. Communication was clear and the staff were friendly and helpful. They shipped it back to me for a reasonable price. Happy to have the machine back. Highly recommend this company.
Kelly
Clear, open, and friendly(!) communication throughout. I was given an estimate with an in-depth explanation of the anticipated repair and associated costs. The work was completed ahead of schedule and to the highest standard. When I say the machine is now better than new, I mean it: shots of espresso taste the same, but the coffee has gone from “fine” to *incredibly good.* Genius Coffee N’ Espresso stand by their repairs with a 3 month warranty on the work.
Sachin Agrawal
Fantastic group of people that truly know their craft. I have an older machine that unfortunately doesn't have parts available anymore. Despite this, the team at Genius Coffee spent time with me and helped me diagnose the issues. They spent lots of time explaining the way the machine works, communicating technical details and inspected the machine. In the end, I just needed to replace a broken o-ring. The part was a couple of bucks. They invested lots of time in helping me, so while they didn't make money on this transaction, they've won a customer for life!!! I couldn't recommend this place more. Team of truly helpful and knowledgeable people. Excellent communication and customer service.
Brian Kabaluk
Excellent customer service and product knowledge. Would recommend Genius to anyone looking parts or new products
Brian Chodoroff
I ordered a hard to find part (Breville BES870 Pressure Gauge) at a great price with reasonable shipping cost. Easy ordering and tracking. It arrived (to US address) quickly, well packaged (by Irma) and as advertised
James Lee
Staff was knowledgeable and helpful
A A
My experience with this place is always great. I love the kind welcoming and taste of their coffee. They sell high end coffee equipments. ☕️
Murray Thomson
Helpful, responsive, pleasant service. Machine repair queue is long but that’s not a fault of Genius; it’s long at every place I called. Strongly recommend
Daniel Alimohd
Stopped by to pick up a small replacement part for my espresso machine. Staff were friendly and helped locate the part over the phone and reserved it for pickup. The store has all the essential equipment and accessories for your espresso needs. Check it out!
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