COFFEE MACHINE REPAIR TECHNICIAN

Join Our Team as a Service Technician 

Are you a hands-on professional with a talent for problem-solving? Do you thrive in a dynamic environment where no two days are the same? We are searching for a dedicated Service Technician to join our team, servicing and repairing residential and commercial coffee and espresso machines throughout BC.

What You'll Do:

  • Diagnose & Repair: Troubleshoot and repair a variety of coffee and espresso equipment, ensuring top-notch performance.
  • Customer Interaction: Communicate clearly with customers, explaining diagnoses and repairs to ensure they’re informed and satisfied.
  • Support: Provide expert telephone support, guiding customers through troubleshooting steps.
  • Installation: Assist with the installation of large or heavy equipment, ensuring seamless operation from day one.
  • Service Calls: Conduct both in-house and on-location service calls, delivering professional service with a personal touch.

    What We’re Looking For:

    • Industry Experience: Previous experience in a related field is essential, a strong passion for coffee with a keen interest in learning about coffee and espresso machines.
    • Customer Service Excellence: You have a natural ability to ask the right questions, listen actively, and resolve customer concerns with empathy and professionalism.
    • Detail-Oriented: You’re meticulous, with a sharp eye for detail that ensures every repair is done right the first time.
    • Adaptability: You’re open to learning new techniques and approaches, and you’re flexible in adjusting to evolving needs.
    • Team Player: Collaboration is key – you work well in a team environment and contribute to a positive workplace culture.
    • Efficiency: You can keep up with the demands of a fast-paced environment without sacrificing quality.
    • Flexibility: Willingness to take on additional shifts when needed.

      Requirements:

      • Proven technical experience in a service or technical advisor role.
      • Strong customer-centric focus with excellent customer service skills.
      • Excellent communication skills in English, both written and verbal, enabling clear and effective interactions with customers and team members.
      • A valid Driver’s License with a clean driving record is essential for on-site service calls.
      • Physical capability to lift up to 50 lbs and remain on your feet for extended periods.
      • An inquisitive mind paired with a strong willingness to learn and grow professionally.
      • Flexibility and problem-solving skills, allow you to adapt to varying challenges and deliver effective solutions.

          Why You’ll Love Working With Us:

          • Passion for Coffee: Immerse yourself in a workplace that shares your love for coffee.
          • Comprehensive Training: Benefit from full in-house training with a technician boasting over 20 years of industry experience.
          • Continuous Growth: We’re committed to your ongoing professional development with training opportunities in the specialty coffee industry, led by our certified baristas.
          • Career Advancement: Explore further opportunities within the coffee industry.
          • Welcoming Environment: Join a friendly team that makes you feel at home from day one.
          • Perks: Enjoy free access to premium coffee and top-of-the-line coffee equipment.Full in-house training with a technician that has +20 years experience in the industry.

           

          If you’re ready to blend your technical skills with your passion for coffee, we’d love to hear from you! Apply now to become an essential part of our growing team.

            We are excited to hear from dynamic candidates who are passionate about joining our team. To apply, please send us your cover letter, resume, and salary expectations. In your cover letter, let us know why you are uniquely qualified for this role and how your skills align with our needs. Include "Coffee Tech" in your email subject line to ensure your application gets the attention it deserves. Please forward your application materials to Eugenio Adiletta at eugene@geniusequipment.com


            We look forward to discovering how you can make a difference with us!

            *Please note, due to volume of responses, only short-listed candidates will be contacted.

            Job Types: Full-time, Permanent.