Milk jug
Backwashing cleaning solution (1 teaspoon)
Cold water
Clean milk jug (for morning rinse)
Steps:
Prepare Cleaning Solution: Fill a milk jug with cold water. Add 1 teaspoon of backwashing cleaning solution.
Steam the Solution:
Submerge the steam wand in the solution.
Activate the steam as if you were steaming milk for a latte.
Turn the steam off and on at least five times. This will ensure the solution circulates and breaks down any sugar residue.
Heat the solution: Continue steaming until the solution becomes hot and slightly foamy.
Soak Overnight:
Once the solution is hot, turn off the steam and leave the steam wand submerged in the jug.
Allow it to soak overnight to effectively dissolve stubborn sugar residues.
Important: This step should be performed as part of the nightly closing routine.
Morning Rinse:
In the morning, fill a clean milk jug with fresh, cold water (no cleaning solution).
Repeat the steaming process. Use only water to flush out any cleaning solutions.
Inspect and Wipe: After rinsing, wipe the steam wand with a clean, damp cloth. Then, check for any sugar or cleaning solution.
Notes:
Always perform this procedure when closing for the night to cut downtime.
For best results, add this cleaning step to your daily routine. It will prevent buildup and keep your steam wand working well.
We take pride in our quality, service and technical expertise
Kathleen Ferguson
Excellent experience with Genius. They diagnosed the problem and repaired my DeLonghi PrimaDonna machine. They did exactly what they said they were going to do, did it on the timeline they predicted and for what they quoted. Communication was clear and the staff were friendly and helpful. They shipped it back to me for a reasonable price. Happy to have the machine back. Highly recommend this company.
Kelly
Clear, open, and friendly(!) communication throughout. I was given an estimate with an in-depth explanation of the anticipated repair and associated costs. The work was completed ahead of schedule and to the highest standard. When I say the machine is now better than new, I mean it: shots of espresso taste the same, but the coffee has gone from “fine” to *incredibly good.* Genius Coffee N’ Espresso stand by their repairs with a 3 month warranty on the work.
Sachin Agrawal
Fantastic group of people that truly know their craft. I have an older machine that unfortunately doesn't have parts available anymore. Despite this, the team at Genius Coffee spent time with me and helped me diagnose the issues. They spent lots of time explaining the way the machine works, communicating technical details and inspected the machine. In the end, I just needed to replace a broken o-ring. The part was a couple of bucks. They invested lots of time in helping me, so while they didn't make money on this transaction, they've won a customer for life!!! I couldn't recommend this place more. Team of truly helpful and knowledgeable people. Excellent communication and customer service.
Brian Kabaluk
Excellent customer service and product knowledge. Would recommend Genius to anyone looking parts or new products
Brian Chodoroff
I ordered a hard to find part (Breville BES870 Pressure Gauge) at a great price with reasonable shipping cost. Easy ordering and tracking. It arrived (to US address) quickly, well packaged (by Irma) and as advertised
James Lee
Staff was knowledgeable and helpful
A A
My experience with this place is always great. I love the kind welcoming and taste of their coffee. They sell high end coffee equipments. ☕️
Murray Thomson
Helpful, responsive, pleasant service. Machine repair queue is long but that’s not a fault of Genius; it’s long at every place I called. Strongly recommend
Daniel Alimohd
Stopped by to pick up a small replacement part for my espresso machine. Staff were friendly and helped locate the part over the phone and reserved it for pickup. The store has all the essential equipment and accessories for your espresso needs. Check it out!
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